IT Technician and Support professional

We are seeking a dynamic and proactive IT Technician and Support professional to join our team! In this vital role, you will deliver exceptional technical support across diverse IT environments, ensuring seamless operation of hardware, software, and network systems. Your expertise will help maintain the stability and security of our IT infrastructure, empowering users to perform at their best. This position offers an exciting opportunity to troubleshoot complex issues, implement innovative solutions, and contribute to a technology-driven organization committed to excellence. Provide comprehensive technical support to end-users for hardware, software, and network-related issues via help desk platforms such as AnyDesk or NCR ALOHA Manager. Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux, ensuring minimal downtime. Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to optimize performance and reliability. Configure and maintain computer networks such as LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), and wireless connections. Administer Active Directory, Group Policy Objects (GPO), DNS settings, TCP/IP configurations, and Windows Server environments to support user access and security protocols. Support IT infrastructure components including switches, routers, firewalls, and servers by performing routine maintenance and troubleshooting network issues. Assist with deploying software updates using SCCM (System Center Configuration Manager) and monitor system health through analysis skills to identify potential issues before they impact operations. Proven experience in providing IT support with a strong understanding of desktop support, hardware troubleshooting, and software installation. Familiarity with operating systems such as Microsoft Windows (including Windows Server), macOS, and Linux environments. Solid knowledge of computer networking concepts including TCP/IP protocols, DNS management, LAN/WAN configuration, VPN setup, firewall management (e.g., Meraki), and network security best practices. Hands-on experience with help desk ticketing systems like ServiceNow or BMC Remedy for tracking incidents and service requests. Ability to perform analysis skills for diagnosing complex technical issues quickly and effectively. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Knowledge of Active Directory management, GPO configuration, DNS setup, TCP/IP troubleshooting, and network administration is essential. Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or Cisco CCNA are highly desirable. Join us in delivering top-tier IT support that keeps our organization running smoothly! This paid position is perfect for motivated individuals eager to develop their skills in a fast-paced environment while making a tangible impact on daily operations. Brindamos soluciones y sistemas líderes en la industria de restaurantes.