Technical Services Consultant

BS in Computer Science / Engineering or equivalent relevant work experienceSignificant client technical consulting experience, including analysis, design, and support of integrations and/or softwareExperience with B2B data integrations, including ETL and Web ServicesWorking experience with SQL, SQL Server, XML, schemas, relational databases, Atlassian Jira/Confluence, and Microsoft SharePoint/Teams/Word/ExcelExperience leading business and technical discussions to analyze and determine solution design, processes, and requirementsExperience whiteboarding solutions collaboratively in front of a group of business and technical stakeholdersExperience across a broad range of technologies and platforms, with a proven ability to quickly learn and adapt to new frameworks, platforms, systems, and technologiesStrong analysis, problem solving, and critical thinking skills in dynamic, fast-moving environmentsExcellent verbal and written communication skills, with the ability to engage executives, managers, developers, and subject matter experts Lead and manage connectivity and access efforts throughout implementation projects (Allowed Listing/whitelisting, SSO via SAML 2.0, and credentialing for SFTP, VPN, and database access)Lead requirements and technical discussions in front of clients, covering technical specifications, business process review and impact, ETL processes, and solution designProvide technical guidance and support to staff and clients, acting as the technical liaison who translates specifications between business and technical stakeholdersReview and analyze data integrations for validity and quality, identifying issues and recommending remediationCommunicate clearly with the Technical Services Lead and Project Manager regarding prioritization, capacity, status, and blockersLearn and master the product portfolio, building deep knowledge of offerings and functionalitySupport product troubleshooting and issue triage across implementation and production clientsProvide technical services to Product Management and Client Support as needed to resolve complex client issuesComplete assigned development tasks as needed to support delivery commitmentsPerform other related duties as assigned to meet the ongoing needs of the organization We're seeking a Technical Services Consultant (TSC) to play a critical role in the successful implementation of our SaaS products. Working under the guidance of the Technical Services Lead, the TSC serves as the integration subject matter expert — collaborating closely with the Delivery Services Organization and engaging directly with clients to ensure seamless project delivery. This client-facing role blends technical proficiency with strong communication skills: you will lead meetings, troubleshoot issues, and provide expert guidance on integration methods and data migration/conversion strategies. The TSC also supports production clients with technical services and may take on development tasks as needed. We offer:High ownership, flexibility, and impact in a fast-moving environmentOpportunity to work across multiple products, industries, and technologiesGrowth pathways across engineering, product, operations, and leadershipCompetitive salary and flexible remote work environment Experience in the higher education industry, preferably Financial Aid Office experience and knowledgeKnowledge of Regent products or other higher-education SaaS platformsJavaScript, Form Building, VTL, Bitbucket, and Azure Data Factory experienceBackground working with global remote teamsExposure to high-growth or transformation environmentsExperience handling a fast pace and ambiguous environment