Bilingual Customer Service Representative

Fluent English with clear spoken and written communication Spanish proficiency preferred but not required Excellent phone presence and customer service skills Strong appointment booking and sales ability Ability to multitask in a fast-paced environment Organized, detail-oriented, and dependable Comfortable handling upset or frustrated customers professionally Reliable high-speed internet connection Quiet and professional home office environment Quality headset with clear audio Ability to work U.S. Eastern Time business hours Strong computer and typing skills Punctual, responsive, and self-motivated * Answer inbound customer calls* Respond to new leads immediately* Schedule and dispatch technicians* Follow up on missed calls and unsold estimates* Handle upset customers professionally* Manage technician schedules and appointment changes* Make outbound calls to customers and leads* Help maximize booked appointments and sales opportunities* Maintain accurate notes and communication inside ServiceTitanThis role handles approximately:* 30–50 inbound calls daily* Up to 100 customer touchpoints per day Bilingual Customer Service Representative / Dispatcher (English & Spanish)We are hiring a full-time bilingual Customer Service Representative / Dispatcher for a growing electrical service company serving residential customers in the United States.This is a long-term remote position for someone who is highly organized, sales-oriented, dependable, and comfortable working in a fast-paced phone environment.This role is NOT a simple customer support position. You will be responsible for handling incoming calls, dispatching technicians, following up with leads, booking appointments, and helping convert opportunities into scheduled jobs. Fully remote position Full-time opportunity with stable long-term growth Competitive monthly compensation based on experience Performance bonuses available Paid training provided Flexible work environment Opportunity for advancement within the company Supportive team culture with direct communication U.S. holiday schedule considerations Company-provided software and systems access Previous home service industry experience Experience working with U.S.-based customers Knowledge of ServiceTitan or similar CRM platforms Sales or upselling experience Experience in electrical, HVAC, plumbing, or trade service companies Bilingual English/Spanish communication skills Social media or customer follow-up experience