Partner Operations Support Specialist

Role OverviewWorking under the Partner Operations Lead, you'll maintain accurate records across our tools, follow up on outstanding items, support inbound partner communications, and help keep our internal documentation current.
This is a high-trust support role for someone who loves organized systems, clean data, and reliable follow-through. You'll be the person who makes sure nothing falls through the cracks and that the people above you can move quickly because you've already handled the details.

Key ResponsibilitiesAdministrative support and coordination
Keep partner-related trackers, boards, and spreadsheets current and accurate

Log new orders, update statuses, and maintain data consistency across platforms

Handle routine partner follow-ups and check-ins on outstanding items

Triage inbound partner communications and route items to the right internal owner

Data entry and record-keeping
Enter and maintain accurate order, delivery, and payment records

Cross-reference incoming invoices against our internal records to confirm accuracy before payment is processed

Flag discrepancies, gaps, or anything that looks off to the Partner Operations Lead

Partner communications support
Draft standard partner-facing messages using approved templates

Maintain communication logs and track response status

Help coordinate partner availability and timelines with our internal team

Documentation support
Maintain and update internal standard operating procedures (SOPs) as processes evolve

Surface ideas for process improvements based on what you see in the day-to-day work

Help keep reference materials organized and easy for the rest of the team to find

What Success Looks LikeFirst 30 days
Fully onboarded into our tools and daily workflows

Handling tracker updates and routine data entry independently

First-line response on routine partner inbound is on your shoulders

Invoice cross-referencing is running accurately and on time

First 90 days
Owning the administrative side of partner operations with minimal oversight

Routine partner follow-ups happen without reminders from your manager

You're proactively surfacing small process improvements to the Partner Operations Lead

Your independent task ownership is growing month over month

Ongoing
Partner records stay clean and current — no backlog of unreconciled items

Invoice verification runs smoothly and nothing gets paid that shouldn't

You're a trusted first point of contact for routine partner communications

What We're Looking ForRequired
Strong written and verbal English — this role involves direct partner communication

Exceptional attention to detail — you catch things other people miss, especially in numbers and records

Strong organizational skills; comfortable managing work across multiple trackers and platforms

Proficiency with Google Workspace (Sheets, Docs, Gmail)

Ability to work independently in a fully remote environment with minimal day-to-day supervision

Comfort communicating proactively over Slack or email when questions or blockers come up

Nice to Have
Experience with Monday.com or similar project management platforms

Prior work in digital marketing, content moderation, or vendor coordination

Background in a virtual assistant, operations support, or administrative role supporting a remote team

Experience cross-referencing invoices, purchase orders, or billing records