Founding Growth Marketing & Customer Success Lead

We are hiring a self-driven, AI-savvy operator to help build the company’s go-to-market engine and customer experience from the ground up. This is a broad, hands-on founding role for someone who can move fluidly across marketing, customer success, operations, and special projects.
This person will help us generate demand, support prospects and customers, improve onboarding and retention, build scalable workflows using AI, and lead high-priority projects that are critical to company growth. Core requirements are:
At least three years experience at a top-tier company or at a startup
Experience in at least one of: growth marketing, customer success, GTM ops, founder’s associate / startup operator, or a similarly broad startup role
Strong written and spoken English
Strong interpersonal skills and good customer presence
AI-native or highly AI-savvy; uses AI tools in day-to-day work and can explain how
Comfortable switching between strategy and execution
Highly organized and reliable
Good judgment in ambiguous situations
Strong follow-through
Excited by early-stage startup environments

This role is a fit if...
You like variety, ownership, and fast learning
You are energized by helping both customers and the business grow
You can write clearly, think commercially, and execute quickly
You do not need heavy structure to do great work

This role is not a fit if...
You want a narrowly defined specialist role
You dislike customer interaction
You rely on clear structure and detailed direction
You are not comfortable working independently and solving open-ended problems
You are not excited about using AI as part of your daily workflow

This role exists to drive four outcomes:
Generate and nurture qualified sales pipeline
Build AI-enabled GTM and customer workflows that that help scale the company
Deliver an excellent customer experience from first touch through onboarding and ongoing success
Lead special projects that materially improve growth, execution, and customer outcomes

Responsibilities
Growth / marketing: run and improve outbound, inbound, content, and lifecycle marketing initiatives, including
Create and deploy marketing assets, customer-facing copy, sales enablement materials, case studies, and follow-up sequences
Help test positioning, messaging, channels, and growth experiments
Track campaign performance and turn insights into next actions
Support founder-led sales and GTM execution

Customer success: own or support sales onboarding, training, follow-up, and day-to-day customer communication, including
Ensure customers are progressing, getting value, and staying engaged
Identify and develop systemic improvements from customer pain points, objections, and product feedback
Help improve retention, expansion, and customer satisfaction
Create scalable customer playbooks, templates, processes, and automations AI-enabled operations: spearhead the deployment of AI tools to drive workflow efficiency and scale across Sales & Marketing

Use AI tools aggressively and intelligently to improve company processes
Build and maintain workflows for prospecting, research, outreach, reporting, onboarding, and support
Identify repetitive work that should be automated and implement practical solutions
Help the team develop better habits around AI-assisted execution

Special projects: lead special projects that are important to company growth, customer success, or internal effectiveness
General founding-team contribution
Work directly with the founders on high-priority opportunities
Operate with urgency, judgment, and ownership
Help shape the company’s early culture, systems, and standards

About VeraHire
Hiring and job-searching are painfully inefficient for everyone involved. It’s time for an upgrade. Founded by Princeton, Harvard, Columbia and Wharton alums who have previously built hundred-million-dollar companies with successful exits, VeraHire is building AI tools that help teams hire better and faster.
We are still early, and that is part of the opportunity. Joining VeraHire means joining at a stage where your work will matter immediately. You will work directly with the founders, help shape key parts of the business, and have the chance to build systems and initiatives that directly influence growth.
We are looking for people who are excited by ownership, energized by ambiguity, and motivated by building. If you want to do meaningful work, learn quickly, and help build a company from an early stage, we would love to hear from you.

This role offers performance bonus and equity participation contingent on performance.

Experience working with U.S. customers
Experience in SaaS, recruiting, HR tech, or SMB software
Experience with CRM, email automation, support tools, analytics, and no-code / workflow tools
Experience creating customer-facing content or running lightweight growth experiments
Experience coordinating cross-functional projects